Frequently Asked Questions
Everything you need to know about shopping with C'H'C'M'
What is your shipping policy?
We offer worldwide shipping via UPS and DHL. Domestic orders within the US are typically processed within 1-2 business days, while international shipping times vary by destination.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain exclusive collaborations and sale items may be final sale.
How can I track my order?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your shipment's progress.
Do you offer in-store pickup?
Yes, if you are located in New York City, you can select 'In-Store Pickup' at checkout to collect your order from our Bond Street location during regular business hours.
Are duties and taxes included for international orders?
International orders may be subject to import duties and taxes, which are the responsibility of the recipient. These fees are determined by your local customs office.
How do I know which size to choose?
We provide detailed measurements for each garment on the product page. If you have specific questions regarding the fit or fabric of an item, please contact our customer service team for assistance.