Returns & Exchanges
C'H'C'M' Shop accepts returns on unworn, unwashed, and unaltered merchandise within 14 days of the original delivery date. Please ensure all original tags remain attached and items are returned in their original packaging to qualify for a refund or exchange.
Initiate Your Request
Email our support team with your order number and the specific items you wish to return to receive a Return Authorization number.
Prepare Your Package
Securely pack the items in their original shipping box and include a copy of your invoice with the Return Authorization number clearly marked.
Ship the Item
Send your package via a trackable shipping service to our New York flagship location; please note that return shipping costs are the responsibility of the customer.
Processing & Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing